Customer ServiceBeth McEntee4 October 2023
Customer Service
Customer ServiceMark Iafrate5 September 2023Improving support quality while embracing AI: Strategies from Intercom and Klaus
Customer ServiceLiam Geraghty10 August 2023The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Customer ServiceDeclan Ivory13 July 2023To AI or not to AI? The support leader’s dilemma
Customer ServiceDeclan Ivory3 May 2023How customer service chatbots are redefining customer experience
Customer ServiceLiam Geraghty23 March 2023CX expert Jon Picoult on shaping memories, not just experiences
Customer ServicePaul Adams21 March 2023How AI will change the nature of customer service work
Customer ServiceLiam Geraghty9 March 2023The GPT effect: A new era of customer service
Customer ServiceNiamh O'Connor8 March 2023What is customer service and why is it important?
Product & DesignDes Traynor2 March 2023Intercom on Product: Our manifesto for next-generation customer service
- Customer ServiceNiamh O'Connor1 March 2023
Why you need a customer support operations team
- Customer ServiceEric Fitzgerald21 February 2023
Supporting product launches: How to set up your customer service team for new announcements
Customer ServiceLiam Geraghty16 February 2023Retail expert Joel Bines on the rise of the "me-centric" economy
- Customer ServiceNiamh O'Connor22 November 2022
Automated customer service: Support your customers more efficiently and effectively
News & UpdatesOrinna Barton12 October 2022Announcing even more ways to support your customers: Here’s what’s new at Intercom
- Customer ServiceJane Honey20 September 2022
Four beliefs shaping our vision for customer support
- Customer ServiceLiam Geraghty19 May 2022
2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead
Customer ServiceLiam Geraghty23 September 2021Shep Hyken on getting customers to come back again and again
Dee ReddyAnna Murphy13 May 2021Gong’s Linda Lin on customer success strategies for moving upmarket
Customer ServiceDee ReddyAnna Murphy15 April 2021MadKudu’s Francis Brero on how AI can boost your conversational support