As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
Product & Design 5 min read
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
Product & Design 5 min read
Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.
Product & Design 5 min read
Talking to your customers and really knowing what they need is beneficial in many different ways – it can help build loyalty, but also gives you crucial information to help your business succeed. Here is a selection of insights we’ve published over the years.
Customer Engagement 5 min read
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
News & Updates 3 min read
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
