Product & DesignDes Traynor21 November 2016
strategy
Product & DesignHugh Durkin12 September 2016What SaaS companies can learn from shopping centers
Product & DesignAdam Risman28 July 2016Inside Intercom Seattle startup panel
Customer ServiceJohn Collins11 April 2016When the answer isn't in the data
Product & DesignAdam Risman17 March 2016Riley Newman on data science for startups
Product & DesignStephen O'Brien14 January 2016Your onboarding has a shelf life
Product & DesignSian Townsend6 January 2016Research at Intercom: thinking beyond product
Product & DesignDes Traynor28 December 2015What does your product roadmap say about you?
Product & DesignJohn Collins30 November 2015Video: The future of design with Jeff Veen
News & UpdatesMike Stewart28 September 2015Building a feature no one asked for
Product & DesignDes Traynor11 February 2015Our new book: Intercom on Product Management
Product & DesignDes Traynor7 January 2015Meaningful growth vs metric manipulation
Product & DesignDes Traynor15 December 2014How to lose touch, relevance, and customers
Product & DesignDes Traynor4 November 2014Talk: Product strategy in a growing company
Product & DesignDes Traynor27 August 2014Rarely say yes to feature requests
Product & DesignDes Traynor17 December 2013Product strategy in 7 minutes
Product & DesignNikos Moraitakis4 December 2013Iterative Improvement Is No Substitute For Creativity
Product & DesignDes Traynor3 September 2013Why Microsoft needs a new focus
Product & DesignDes Traynor27 August 2013Make Every Word Matter
Customer ServiceDes Traynor20 August 2013Customer Support: Always Easy, Never Necessary