AI chatbots reply, Fin AI Agent resolves
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, capable of responding to and resolving even the most complex customer chat queries.
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Two products, one seamless experience
Intercom and Fin are built together, share the same record, knowledge, and inbox allowing AI and human agents to work together and ensure every customer receives seamless support.
Intercom is a modern, AI-powered helpdesk with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service
Fin is capable of handling even the most complex customer questions, 24/7, and in 45+ languages.
Instant, conversational support, without leaving the conversation
Fin resolves 76% of conversations on average, so customer chat support feels like a real conversation instead of a chatbot script.
Fin responds over Messenger without needing quick-reply buttons, follows up if a customer goes quiet, and shows sources in its replies.
Support happens right on your website or in your product, so customers get an answer without ever leaving the page or app they're already in.
Fin resolves 76% of conversations on average, with many seeing over 90%, so most conversations end in an answer, and not in a queue for human support.
Thousands of businesses have seen transformational results
In just 3 months, Fin is automating over 83% of our chat conversations, with a 75% CX Score and 95% actual customer-rated satisfaction. Customer experience was the biggest thing I was focused on…. I didn’t just want deflection, I wanted quality. And that’s exactly what we’re seeing.”
We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go”
Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team”
Fin is a leader in G2's AI Customer Support Agents category
The first AI Agent that delivers human-quality service
Unlike AI chatbot platforms, which need extensive setup and maintenance, Fin learns about your company and product to generate accurate answers and resolve issues faster and more efficiently.
Fin speaks in your tone of voice, is fluent in 45 languages, and follows your guidelines, policies, and procedures for a consistent, on-brand experience every time.
Where speaking to a support chatbot felt cold and rigid, Fin personalizes every interaction, taking action on the customer's behalf and adapting instantly to their unique needs.
AI-generated insights show you what's working and what's not, so you can improve quality and performance across your team.
The highest-performing AI Agent on the market
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, and keeps getting better.
76%
Average resolution rate across all Fin customers.
90%+
Many customers achieve average resolution rates above 90%.
45+
Fin answers and resolves queries in more than 45 languages, giving you full control over which languages you support.
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.