Centralize your help content for AI, agents, and customers
Knowledge Hub is the AI knowledge base behind everything: it feeds Fin, gives Copilot its answers, and publishes to your Help Center. Control exactly what each can use, and see how every piece performs.
- 14 day free trial. No credit card required.
Create, manage, and optimize all of your content with one tool
Fuel your entire support ecosystem with consistent, accurate, and fully optimized help content to deliver better performance across AI, agent, and self-serve support.
Import, sync, or create content from scratch, and target the right content to the right audiences.
Stay organized with folders, find content more easily with search, and filter to take bulk actions.
Review performance, and use past conversations to fill content gaps.
Bring your sources together
Sync support content from external platforms like Guru, Confluence, and Notion so everything is accessible in the same place.
Use your existing content from Confluence, Notion, and Guru to instantly create fully editable internal support articles.
Create internal articles, public Help Center articles, and conversation snippets for your AI, agent, and self-serve support directly in the Knowledge Hub.
Organize and manage your content at scale
Control the data Fin and Copilot can access, target content to specific audiences, and apply changes in bulk as your library grows.
Use folders and subfolders to keep content organized and easily accessible as your Knowledge Hub grows.
Easily search and filter by criteria like content type, author, date, or Fin availability to quickly find and update specific content.
Filter for folders or specific pieces of content and apply bulk actions to change Fin availability, audience, folder location, languages, and more.
Tailor your content to different customer segments by choosing which specific audiences can view or access internal and public articles.
Publish it all to a Help Center that aligns with your brand
Everything in Knowledge Hub can publish to a customer-facing Help Center you style with no code, from colors and layout to multiple Help Centers run from one workspace.
Match your help center to your brand, and run multiple help centers from a single workspace, no developer required.
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Add images, video, and call-to-action buttons so customers resolve the issue themselves, in context.
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Reporting shows how every piece of content performs across Fin, Copilot, and your help center, so you know what's working and where the gaps are.
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Knowledge base software that syncs every source
Content sources
Includes: Guru, Confluence, Notion, PDFs, and websites.
Content types
Includes: Public articles, internal articles, snippets, past conversations, and webpages.
A central knowledge management system you can trust
Having their help desk and knowledge base hosted on a single platform enables the team to create a seamless journey for their customers.”
Having everything in the Intercom Suite – from Fin to live chat, the knowledge base, and reporting – gives us complete visibility. We can instantly see what’s happening, spot gaps, and fix them fast. That visibility is everything.”
Leader on G2
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.