Intercom app

Personalize your responses, speak like a human and be proactive with your answers.

Our best practice guide to customer support

Define the right conversation attributes to enable the most effective workflows.

Choose the right conversation attributes for your business

A collection of inbox automation examples using Workflows, covering assignment, tagging, SLAs, snoozing, and more.

Examples of inbox automation using Workflows

Learn how to create and use conversation data attributes for advanced inbox management.

Create and use conversation data attributes (CvDAs) in the Inbox

Identify and tag the most important messages, topics and trends in your feedback.

Keep track of support requests and bugs by tagging conversations

Add articles to conversations to quickly resolve your customers' questions

Share articles to answer questions faster

Check out these examples for inspiration, and some top tips for creating and using macros.

Example macros and best practices

Quickly reply to customer conversations on the move with the Intercom for iOS and Android mobile apps.

Respond to users and visitors on the go with the Intercom Conversations App

Conversation topics, conversation attributes, conversation tags. What’s the difference?

How and when to use conversation topics, attributes, and tags

Learn how to protect your workspace from phishing attacks by disabling links from being rendered in emails received from customers.

Stripping links from emails

Beth-Ann Sher

Beth

Paula Alvarenga

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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