SendGrid integration
Let Fin check email delivery status using SendGrid data
Overview
Configure a Data connector to expose SendGrid data to Fin (transactional email logs and delivery status), giving Fin the data it needs to resolve email delivery queries quickly.
On Intercom, you set up the SendGrid connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Expose SendGrid delivery status and transactional logs to Fin via Data connector
- Let Fin reference bounce, open, and click event history in support answers
- Answer email delivery queries and debug transactional issues accurately
- Use SendGrid data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for SendGrid, or start from an AI recommendation.
Set up the API call to your SendGrid system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
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