Sentry integration
Speed up technical support with live Sentry error data in Fin
Overview
Configure a Data connector to expose Sentry data to Fin (error reports, issue details, and resolution status), enabling faster resolution of technical support queries with real debugging context.
On Intercom, you set up the Sentry connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Expose Sentry error reports and issue details to Fin via Data connector
- Let Fin reference error frequency, affected users, and resolution status
- Answer technical queries with real error context instead of generic responses
- Use Sentry data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Sentry, or start from an AI recommendation.
Set up the API call to your Sentry system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Sentry MCP for Operator and Copilot
Operator pulls information from Sentry over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Sentry over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
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