Published Jun 15, 2023 21 min Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Published Jun 1, 2023 30 min Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Published May 17, 2023 45 min Building AI that works: How to navigate the AI frontier as a product leader
Published May 10, 2023 10 min Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
Published May 4, 2023 30 min How to take your customer service from unforgivable to unforgettable, with Micah Solomon
Published Apr 27, 2023 30 min How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
Published Apr 20, 2023 27 min How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Published Apr 13, 2023 27 min Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
