AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 12, 2025 9 min

How Intercom ensures data privacy and safety in the age of AI

Fin AI Agent Data Privacy and Security

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Des Traynor at Pioneer – This is Getting Real

Published Feb 6, 2025 5 min

From support to sales: Turn ecommerce conversations into customers with Fin

Turn eCommerce conversations into customers with Fin

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

The 2025 Customer Service Transformation Report – blog hero

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Intercom on Product Des Traynor Paul Adams

Published Nov 14, 2024 8 min

Intercom vs Zendesk: Two AI agents put to the test

Fin vs Zendesk AI Agent: Two AI agents put to the test

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Paul Adams Pioneer Fin 2 Keynote