AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Intercom on Product Des Traynor Paul Adams

Published Nov 14, 2024 8 min

Intercom vs Zendesk: Two AI agents put to the test

Fin vs Zendesk AI Agent: Two AI agents put to the test

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Paul Adams Pioneer Fin 2 Keynote

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

Published Oct 10, 2024 11 min

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Paul Adams Intercom Anthropic at Pioneer 2024

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Announcing Fin 2, the best AI Agent for customer service