AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Jan 26, 2026 10 min

The safety of speed: How we ship code 180 times per day

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin

Published Oct 23, 2025 2 min

Securely access Intercom data in ChatGPT

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

Blueprint blog hero

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Pricing AI Agents

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Train Fin to behave like your best agents