AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

Published Oct 10, 2024 11 min

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Paul Adams Intercom Anthropic at Pioneer 2024

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Announcing Fin 2, the best AI Agent for customer service

Published Sep 19, 2024 56 min

Innovating with AI: The latest insights from SaaS companies leading the way

AI Innovation in SaaS event – Coda, Assembled, Intercom

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

Published Jun 27, 2024 20 min

Built For You: New AI-first releases for better, faster, more personalized support

Published Jun 20, 2024 26 min

Off Script: Reinventing customer service with AI

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Intercom's Off Script Episode 2 – Paul Adams