AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Sep 19, 2024 56 min

Innovating with AI: The latest insights from SaaS companies leading the way

AI Innovation in SaaS event – Coda, Assembled, Intercom

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

Published Jun 27, 2024 20 min

Built For You: New AI-first releases for better, faster, more personalized support

Published Jun 20, 2024 26 min

Off Script: Reinventing customer service with AI

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Intercom's Off Script Episode 2 – Paul Adams

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

AI skepticism is giving way to curiosity among customer service teams

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

The Ticket: Declan Ivory and Bobby Stapleton

Published Apr 17, 2024 18 min

The ultimate guide to knowledge management in the age of AI

Ultimate Guide to Knowledge Management – blog hero image

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

The Ticket blog hero

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

AI First Customer Service – Paul Adams blog hero