Customer Service

Strategies for providing next-generation service for today’s customers

Published Feb 13, 2026 6 min

Transformation in action: Why ROI becomes clearer with deeper integration

Published Feb 9, 2026 4 min

CX Score: How we built a metric support leaders can defend

Published Feb 5, 2026 7 min

Transformation in action: Why AI deployment depth makes the difference

Published Jan 28, 2026 5 min

The AI deployment gap is widening, don’t get left behind

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03