Customer Service

Strategies for providing next-generation service for today’s customers

Published Mar 27, 2023 4 min

Response Time: Vol. 3

Response Time: Volume 3 blog hero image

Published Mar 23, 2023 27 min

CX expert Jon Picoult on shaping memories, not just experiences

CX expert Jon Picoult on shaping memories, not just experiences

Published Mar 22, 2023 4 min

Support goes global: Localization for customer service teams

Published Mar 21, 2023 3 min

How AI will change the nature of customer service work

Published Mar 15, 2023 12 min

A personal touch: Intercom’s guide to CX personalization

CX personalization blog hero image

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Mar 14, 2023 25 min

Conversation starter: A chat about our groundbreaking new AI chatbot

Meet Intercom's new AI chatbot Fin

Published Mar 13, 2023 3 min

Response Time: Vol. 2

Response Time Vol. 2 hero image

Published Mar 9, 2023 60 min

The GPT effect: A new era of customer service

The GPT effect: A new era of customer service

Published Mar 9, 2023 7 min

How to keep and nurture customer service talent

Nurture customer service talent hero