Product & Design

Our latest thinking on building and designing great products

Published Aug 3, 2021 4 min

Valuable insights: The principles behind our new research, analytics, and data science team

Research, Analytics and Data Science team values

Published Jul 15, 2021 42 min

IBM’s Arin Bhowmick on designing ethical AI

Arin Bhowmick

Published Jul 13, 2021 8 min

Redesigning our job levels for product designers

Published Jul 7, 2021 8 min

How your user onboarding can make a great first impression

Published Jun 30, 2021 5 min

Leadership without management: Expanding our Product Design career path

Intercom Product Design Career Path

Published Jun 16, 2021 3 min

Trajectory matters more than state

Published Jun 3, 2021 30 min

Intercom on Product: Accelerating your strategy after COVID-19

Intercom on Product

Published Jun 2, 2021 7 min

Tackling the problem: A simple three-part framework to align your team’s efforts

team alignment framework

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Built for you hero image

Published Apr 21, 2021 7 min

Thoughts on innovation

Thoughts on Innovation