Product & Design

Our latest thinking on building and designing great products

Published Feb 7, 2023 58 min

AI in the designer’s toolbox: Shaping the future with ChatGPT

Published Jan 25, 2023 22 min

Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

Published Jan 24, 2023 10 min

Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

Messenger vision hero (1)

Published Jan 17, 2023 6 min

Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

Intercom Product Principles - Be Technically Conservative 2x

Published Jan 11, 2023 16 min

MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

Published Dec 9, 2022 50 min

Intercom on Product: How ChatGPT changed everything

Published Dec 6, 2022 6 min

Intercom’s product principles: Creating personal products by design

Deliver outcomes (1)

Published Dec 1, 2022 15 min

Intercom’s Product Principles: Building solutions that fit the bill

Published Nov 30, 2022 19 min

Reaccelerate: Finding new engines of growth in your business

Published Nov 9, 2022 26 min

Solving the Innovator’s Dilemma: How successful companies are embracing innovation units