Product & Design

Published Nov 9, 2022 4 min

Intercom’s product principles: What you ship is what matters

Published Oct 19, 2022 8 min

How we ensure the highest standards of data privacy and compliance within Intercom

Published Sep 29, 2022 15 min

Engineering principles: Shaping the solution and building in small steps

Published Sep 22, 2022 26 min

How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Published Sep 8, 2022 40 min

Intercom on Product: The new dawn of Machine Learning

Published Aug 17, 2022 7 min

Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

Published Aug 11, 2022 30 min

UserTesting’s Janelle Estes on using human insight to create memorable experiences

Published Aug 10, 2022 6 min

Intercom’s product principles: Shaping the solution to maximize customer value

Published Aug 9, 2022 6 min

Valuable insights at the right time: Determining the ideal level of design fidelity for user testing

Published Aug 3, 2022 18 min

Let’s talk principles: From technical conservatism to connected, modular systems