The Intercom Blog

Published Oct 10, 2022 3 min

What is a user community?

A user community is a digital space for software products where users can ask questions, share feedback, and collaborate on new ways to use the software.

Davin O'Dwyer

Published Oct 6, 2022 3 min

A note from Eoghan McCabe

Published Oct 5, 2022 24 min

Management coach Lara Hogan on perfecting the leadership craft

Published Oct 5, 2022 9 min

Intercom’s product principles: Start with the problem to achieve better solutions

Published Oct 5, 2022 3 min

Built for you: Inbox updates, customizable conversation assignment, and more!

Published Oct 4, 2022 2 min

Announcing our refreshed guide ‘The Customer Retention Starter Kit’

Published Oct 3, 2022 3 min

What is a customer effort score?

Published Oct 3, 2022 3 min

What is a customer stakeholder?

Published Oct 3, 2022 3 min

What is the Kano model?

Published Oct 3, 2022 3 min

What is a customer pain point?