The Intercom Blog

Published Mar 9, 2021 2 min

Announcing ‘The Ultimate Guide to Conversational Support’

Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.

Zara Burke

Published Mar 4, 2021 40 min

Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Published Mar 3, 2021 3 min

Decision time: Our new product decision-making framework

Published Mar 2, 2021 6 min

Intentions matter: How to uncover the why behind customer questions

Published Feb 25, 2021 30 min

CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Published Feb 24, 2021 6 min

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Published Feb 18, 2021 30 min

Lessons learned on leadership with Karen Peacock and Leandra Fishman

Published Feb 16, 2021 9 min

How to “steal like a designer” and boost creativity

Published Feb 11, 2021 33 min

Intercom on Product: the siren call of innovation

Published Feb 10, 2021 10 min

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