The Intercom Blog

Published Mar 24, 2021 15 min

The support leader’s guide to scaling smarter with self-serve support

Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.

Zara Burke

Published Mar 23, 2021 6 min

Customizing the customer experience: How Grover boosted the power of their support with custom apps

Published Mar 18, 2021 30 min

Built for you: Behind conversation topics and custom reports

Published Mar 17, 2021 8 min

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Published Mar 16, 2021 11 min

The support leader’s guide to proactive support: Provide help before it’s needed

Published Mar 11, 2021 40 min

Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Published Mar 10, 2021 9 min

5 strategies to help you avoid burnout at work

Published Mar 9, 2021 2 min

Announcing ‘The Ultimate Guide to Conversational Support’

Published Mar 4, 2021 40 min

Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Published Mar 3, 2021 3 min

Decision time: Our new product decision-making framework