The Intercom Blog

Published Oct 1, 2022 3 min

What is a knowledge base?

A knowledge base is a self-serve online library of information about a product, service, or specific product.

Davin O'Dwyer

Published Oct 1, 2022 5 min

What is a support ticket?

Published Sep 29, 2022 15 min

Engineering principles: Shaping the solution and building in small steps

Published Sep 28, 2022 7 min

You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

Published Sep 28, 2022 2 min

Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Published Sep 22, 2022 2 min

Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Published Sep 22, 2022 26 min

How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Published Sep 21, 2022 2 min

Announcing our refreshed guide ‘The Onboarding Starter Kit’

Published Sep 21, 2022 10 min

Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom

Published Sep 20, 2022 11 min

Four beliefs shaping our vision for customer support