The Intercom Blog

Published May 13, 2021 36 min

Gong’s Linda Lin on customer success strategies for moving upmarket

We chat to Gong's Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.

Dee Reddy Anna Murphy

Published May 12, 2021 9 min

Building high-performing teams through continuous improvement

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Published May 11, 2021 7 min

Cutting the cord on inappropriate customer conversations

Published May 5, 2021 23 min

Assembly required – 55 sales tools to build the ultimate tech stack

Published Apr 29, 2021 40 min

360Learning’s Joei Chan on embracing innovation as a content marketer

Published Apr 28, 2021 6 min

Managing infrastructure costs as your company grows

Published Apr 27, 2021 9 min

Resolving repetitive queries at scale: How context powers high-quality support

Published Apr 22, 2021 38 min

Calm’s Will Larson on how to build a technical leadership career

Published Apr 21, 2021 7 min

Thoughts on innovation