The Intercom Blog

Published Jan 26, 2026 10 min

The safety of speed: How we ship code 180 times per day

Averaging 180 ships per day, Intercom releases 20 deployments every hour. Find out how we ship code constantly, recover quickly, and use velocity to drive stability.

Danny Fallon Ryan Sherlock

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01