News & UpdatesTanner Elvidge5 April 2022
customer support
Customer ServiceFranka Martinovic26 January 2022This time, it’s personal: Redefining automated support in the modern age
News & UpdatesAnna Murphy10 December 2021Revealed: How supply chain issues are affecting customers and support teams this holiday season
Customer ServiceNiamh O'Connor7 December 2021Ready to scale your customer service offering? Ask these 3 questions first
Customer ServiceJack Jenkins9 November 2021The experiment that reveals how proactive support directly affects your bottom line
Customer ServiceLiam Geraghty21 October 2021Jeff Toister on a guaranteed customer experience
Customer ServiceRuth O'Brien12 October 2021How support leaders can empower their teams to satisfy, delight, and retain customers
Customer ServiceLiam Geraghty23 September 2021Shep Hyken on getting customers to come back again and again
Customer ServiceFranka Martinovic7 September 2021Give your support team more input with this decision-making framework
Customer ServiceLiam Geraghty12 August 2021Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
Customer ServiceLeanne Harte4 August 2021Nailing your customer support interview at Intercom
Customer ServiceAnna Murphy19 July 2021Sparking conversations: How every team can benefit from conversational support
Customer ServiceAnna Murphy8 June 2021Conversational support isn’t just a nice-to-have – it’s make or break
Customer ServiceAnna Murphy1 June 2021The biggest challenges facing support teams right now (and how to solve them)
Customer EngagementDee ReddyAnna Murphy25 March 2021CX pioneer Jeanne Bliss on building customer-centric businesses
Customer ServicePaulina Welnic2 March 2021Intentions matter: How to uncover the why behind customer questions
Customer ServiceZara Burke20 January 2021Give your customers best practices, not just FAQs
Customer ServiceBobby Pinero7 October 2020Why conversational customer support is a key strategic investment
Customer ServiceBobby Stapleton21 July 2020Key strategies to successfully scale your customer support team
Customer ServiceKaitlin Pettersen8 July 2020The end of "good enough" – and the rise of conversational support