Customer ServicePaul Adams23 June 2020
customer support
Customer ServiceCourtney Chuang16 June 2020The key to fierce customer loyalty? Your support team.
Customer ServiceEric FitzgeraldLeanne Harte26 May 2020The 100 answer challenge: How our support team helped train Resolution Bot
Customer ServiceKaitlin Pettersen21 May 2020Ryan Steinberg on fostering empathetic automation
Customer ServiceMartin Kõiva6 May 2020Why CSAT only gives you half the picture – and what to do about it
Customer ServiceDee Reddy9 April 2020Navigating the surge: A customer support roundtable
Customer ServiceWyl Villacres14 January 2020Keeping cool when things heat up: how to support angry customers
Customer ServiceZara Burke6 January 2020Great help content starts with great questions
Customer ServiceKaitlin Pettersen8 August 2019Slack’s Lane Collins on their 'radical convenience' approach to customer experience
Customer ServiceJack Jenkins22 July 2019Building help content into your product launch
Customer ServiceKaitlin Pettersen11 July 2019HubSpot’s Michael Redbord on staying in touch with your customers as you scale
News & UpdatesOrinna BartonAnnie Berrones10 July 2019Announcing three brand new features to help scale your support
Customer ServiceSusana de Sousa20 November 2018The growth of video customer service and why your business needs it
Customer ServiceAllie Urban27 August 2018How to ramp up your Customer Support team using Intercom
News & UpdatesJason Ball24 July 2018Hello Sydney – a giant leap for Intercom's remote APAC team
Customer ServiceSteven Schuler19 June 2018How customer support can keep up with customer expectations
Customer ServiceRuth O'Brien18 May 2018Your growth requires taking risks with your hiring strategy
Customer ServiceKaitlin PettersenRyan Steinberg15 May 2018Want your support team to drive revenue? Go real time.
Customer ServiceVikram AnreddyRyan Steinberg28 March 2018Driving new revenue: how real-time support improves conversion
Jeff Gardner23 February 2018Build your customer relationships around consistency and trust