Customer ServiceDeclan Ivory13 February 2024
customer support
Customer ServiceDeclan Ivory2 January 2024How to implement live chat support for the best customer experience
Customer ServiceZara Burke1 January 2024The ultimate customer support tech stack
Customer ServiceDeclan Ivory12 September 2023A whole new world: The exciting new roles AI is creating in customer support
Customer ServiceLiam Geraghty1 June 2023Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Customer ServiceDeclan Ivory3 May 2023How customer service chatbots are redefining customer experience
Customer ServiceLiam Geraghty9 March 2023The GPT effect: A new era of customer service
Customer ServiceRuth O'Brien9 March 2023How to keep and nurture customer service talent
Customer ServiceEric Fitzgerald21 February 2023Supporting product launches: How to set up your customer service team for new announcements
- Customer ServiceNiamh O'Connor14 February 2023
5 ways to bridge the customer service expectation gap in 2024
Customer ServiceLiam Geraghty5 January 2023CX expert Bill Price on creating frictionless customer experiences
- News & UpdatesDeclan Ivory14 December 2022
How do customers want to talk to businesses? Our new survey reveals what you need to know
- Customer ServiceNiamh O'Connor22 November 2022
Automated customer service: Support your customers more efficiently and effectively
News & UpdatesOrinna Barton12 October 2022Announcing even more ways to support your customers: Here’s what’s new at Intercom
- Customer ServiceJane Honey20 September 2022
Four beliefs shaping our vision for customer support
- Customer ServiceLauren Cassidy23 August 2022
Drive retention from customer support with 4 easy steps
Customer ServiceLauren Cassidy16 August 2022In-context or out of touch: The future of online customer service
- Customer ServiceLiam Geraghty19 May 2022
2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead
Customer EngagementLynsey DuncanZoe Sinnott12 April 2022Best practices for designing effective and engaging surveys
News & UpdatesBeth McEntee6 April 2022Atlassian and Coda on creating personalized customer experiences at scale