The Intercom Blog

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Vanta’s Director of Customer Support, Margarita Wilshire shares how her team blends human expertise, customer… Read more

Liam Geraghty

Published Sep 18, 2025 12 min

Navigating the AI storm: How to harness the power of AI without being crushed by it

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 25, 2025 4 min

Betting on the future of frontend at Intercom

Published Aug 18, 2025 28 min

Exploring ‘The Wheel’: Clay’s rotational program creating future leaders through customer service

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

Published Aug 11, 2025 9 min

How to cut through AI hype and choose solutions with confidence

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era