The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

We used freed-up capacity from Fin to spin up a consultative support function, which has changed the way we operate and driven meaningful business results.

Franka Martinovic

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 22, 2026 7 min

Announcing Fin for Sales: A new role for Fin Customer Agent

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

Published Apr 14, 2026 6 min

The hardest percentages

Published Apr 13, 2026 4 min

From swarms to product: Turning customer signals into scalable features

Published Apr 2, 2026 4 min