The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

This week we’re sharing a conversation with Angelo Livanos, who leads support at Lightspeed Commerce, who joined us at Pioneer, our AI customer service summit.

Lightspeed’s one-stop commerce platform allows merchants to provide the best experiences across every channel. Having spent most of his career supporting, building, and guiding teams across leading technologies, he’s currently leaning into the AI revolution and helping shape the future of customer support. Angelo shares his insights with Intercom’s VP of Customer Support, Declan Ivory.