Customer Service

Published

How a “Bot Wrangler” uses AI to scale support without compromise

Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support, Intercom on The Ticket. Sam shares how his team blends AI and human support to deliver a high-quality experience at scale.
Liam Geraghty
28 min

Automation expert Sam Miller’s advice on blending AI and human support.

Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support, Intercom on The Ticket. Sam shares how his team blends AI and human support to deliver a high-quality experience at scale.