Intercom app

Learn how to customize, preview and manage the next generation Messenger.

Set up and customize the Messenger

How to install and use the next generation Messenger on mobile.

Use the Messenger in your mobile app

How to add, remove, and organize apps in your Messenger.

Customize your Messenger home with apps

Choose which users and visitors can start a new conversation with your team in the Messenger.

Control inbound conversation volume

How to localize the Intercom Messenger for your product, website and/or mobile app and communicate with customers in their language.

Localize the Messenger to work with multiple languages

No-code language override functionality that allows you to determine what language a specific customer should be spoken to in.

Enforce the language of the Messenger, Fin AI Agent and Workflows for specific users

Learn how to create a custom launcher on your site or mobile app.

Create a custom launcher

How to set up Messenger styles for multiple brands with unique logos, colors, and more.

Style your Messenger to support multiple brands

Smart suggestions provide relevant articles from your Help Center to automatically answer questions before they reach your inbox.

Let users help themselves with smart suggestions

Let customers search or browse your entire Help Center in the Messenger, without losing context.

Let customers search for articles in the Messenger

Let customers search for and view help articles in conversations.

Article Search app in bots and on mobile

Control when users and visitors can see the Messenger.

Hide the Messenger

Only show the Messenger to specific users and leads

Control who can see the Messenger launcher on your site

Provide 24/7 support even while you're out of office, and let customers know when to expect a response from your team during holidays.

Support customers during the holiday season

Beth-Ann Sher

Ivan Branimir Skoric

Paula Lopez

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

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