Intercom

Everything you need to scale your support and answer questions faster.

Articles and your Help Center explained

Learn about the new AI-powered help articles generator.

AI-Assist Articles generator [Beta]

Ruairí Galavan

Beth-Ann Sher

Damon Alexander

Use Articles in your Help Center to allow customers to self serve.

Articles

Create, organize and publish help articles to let people help themselves.

Get started with Articles

Get your first article live — how to write, format and get it in front of your customers

Create your first article

Text styles, callouts blocks, lists, tables, multimedia and more.

Format an article

Drafting, publishing, adding to your Help Center, audience targeting, viewing edit history, and restoring previous versions.

Manage an article

Manage and organize your articles better by tagging them.

Categorize articles based on tags

Create collections of articles on the topics your customers ask about the most

Create useful collections for customers to explore

Display your most important articles first, so they're easy to find

Optimize your article order

Provide self-serve support to customers in their native language with a multilingual Help Center and articles.

Publish articles in multiple languages

Getting started

How to customize your Help Center's appearance and set up a custom domain.

Customize your Help Center

Manage and organize your articles, just the way you like them.

Create custom Article Views

Define a set of audience filters to control which customers can see which articles.

Control who can see your articles with audience targeting

Provide self-serve support in your customers’ native language with multilingual articles and collections.

Support multiple languages in your Help Center

How to set up a regular sync of all public articles from your Zendesk Guide Help Center into Intercom.

Sync Articles with Zendesk

How to migrate your content from a Zendesk knowledge base in minutes.

Migrate your articles from Zendesk

Setting up and customizing

Simplify customers’ search for help by providing suggestions to articles even before they start searching.

Enable Article Suggestions on Messenger to help customers self-serve

Direct customers to specific content in your articles with anchor links.

Link directly to headings within help articles

Tips and guidance for writing best practice articles, FAQs and how-to guides

What articles should you write?

Write articles that educate your users and help them find the answers they need

How to write great help articles

Let customers search or browse your entire Help Center in the Messenger, without losing context.

Let customers search for articles in the Messenger

How to act on feedback from your customers and use it to improve your articles

Get quick article feedback with reactions

Help customers find the right content when they search for it.

Optimize your article search

Get article performance insights, view conversations, take bulk actions and manage your team

Manage your Help Center content

Send timely articles in messages, show articles in your Messenger, and enhance Custom Bots and answers with supporting articles.

Article Inserter app: proactively share articles at the right time

Jordan Shefrin

Best practices

Disable search engine indexing and keep your articles out of search results.

Prevent search engines indexing your Help Center

Everything you need to know to properly format your articles with the Articles API

Formatting your articles with the Articles API

Gain further insights into your Help Center's visitors by integrating Google Analytics with Articles.