Providing help content with Intercom Articles

Using Articles, the Help Center product to provide self serve content for your customers

Ruairí Galavan avatar Liam Keegan avatar Jordan Shefrin avatar +1
30 articles in this collection
Written by Ruairí Galavan, Liam Keegan, Jordan Shefrin and 1 other
Best practices for your help content

Enable Article Suggestions on Messenger to help customers self-serve

Simplify customers’ search for help by providing suggestions to articles even before they start searching.
Jordan Shefrin avatar
Written by Jordan Shefrin
Updated this week

Link directly to headings within help articles

Direct customers to specific content in your articles with anchor links.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

What articles should you write?

Tips and guidance for writing best practice articles, FAQs and how-to guides
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

How to write great help articles

Write articles that educate your users and help them find the answers they need
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

Let customers search for articles in the Messenger

Let customers search or browse your entire help center in the Messenger, without losing context.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

Get quick article feedback with reactions

How to act on feedback from your customers and use it to improve your articles
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

Give your customers the content they search for

See which questions or topics people search for that you haven't answered yet
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

See what content works best (and write more of it)

Identify your most popular articles based on reactions and views
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

Article Inserter app: proactively share articles at the right time

Send timely articles in messages, show articles in your Messenger, and enhance Custom Bots and answers with supporting articles.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

Resources to help with educating your customers

Popular Intercom blog posts about product education and writing great help content
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week