Providing help content with Intercom Articles

Using Articles, the Help Center product to provide self serve content for your customers

Ruairí Galavan avatar Jack Jenkins avatar Liam Keegan avatar
29 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, and Liam Keegan
Best practices for your help content

Link directly to headings within help articles

Direct customers to specific content in your articles with anchor links.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

What articles should you write?

Tips and guidance for writing best practice articles, FAQs and how-to guides
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

How to write great help articles

Write articles that educate your users and help them find the answers they need
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Let customers search for articles in the Messenger

Let customers search or browse your entire help center in the Messenger, without losing context.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Get quick article feedback with reactions

How to act on feedback from your customers and use it to improve your articles
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Give your customers the content they search for

See which questions or topics people search for that you haven't answered yet
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

See what content works best (and write more of it)

Identify your most popular articles based on reactions and views
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Article Inserter app: proactively share articles at the right time

Send timely articles in messages, show articles in your Messenger, and enhance Custom Bots and answers with supporting articles.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Resources to help with educating your customers

Popular Intercom blog posts about product education and writing great help content
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago