Jira integration
Keep customers updated with live Jira issue status from Fin
Overview
Configure a Data connector to expose Jira data to Fin (issue status, sprint progress, and release timelines), closing the loop between engineering and customer-facing support.
On Intercom, you set up the Jira connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Expose Jira issue status, sprint data, and project info to Fin
- Let Fin answer technical status queries using live engineering data
- Reference release timelines and issue resolution status in responses
- Use Jira data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and pick the Jira template from the template library.
Authenticate with your Jira account, then review the request parameters and the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Jira MCP for Operator and Copilot
Operator pulls information from Jira over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Jira over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
You might be interested in
Browse all integrations →Trello
Fin reads Trello boards and cards to track requests and task status.
ClickUp
Fin reads ClickUp task data so it can reference project and work status.
Asana
Fin pulls task and project data to give customers context on timelines.
Coda
Fin reads Coda documents and tables for dynamic data lookups.
Snowflake
Fin uses live Snowflake data over MCP, or query results you expose through an API.
MongoDB
Fin reads MongoDB data you expose through an API, to answer technical and account queries.