Engineering

Published Nov 5, 2019 7 min

Making our user storage more scalable and secure

Published Oct 31, 2019 6 min

When should engineering managers write code?

Published Sep 3, 2019 6 min

How we built a component API for interactive data visualizations with Ember

Published Jul 30, 2019 6 min

Overcoming uncertainty: Why we need to redefine confidence for the workplace

Published Jul 25, 2019 32 min

Intercom on Product: The principles behind how we build

Published Jul 18, 2019 27 min

New Relic’s Mark Weitzel on creating open developer communities

Published Jul 16, 2019 9 min

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Published Jul 8, 2019 9 min

Reducing the Intercom Messenger bundle size by 65%

Published Jun 25, 2019 7 min

Hot button issue: Improving accessibility in the Messenger

Published Jun 10, 2019 9 min

A step-by-step guide to how we upgraded Elasticsearch with no downtime