Engineering

If shipping is your heartbeat, you’re in the right place

Published Jan 12, 2021 13 min

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Ten bad technical strategies and five ones to embrace

Published Dec 2, 2020 1 min

The importance of process: How we scale sustainable engineering processes at Intercom

The importance of process: How we scale sustainable engineering processes at Intercom

Published Nov 17, 2020 9 min

Building for the long-term: How we future-proofed our database architecture

Database architecture illustration

Published Oct 20, 2020 9 min

Better engineering through management – the surprising benefits of becoming a manager

Published Oct 13, 2020 12 min

Building Resolution Bot: How to apply machine learning in product development

Published Aug 28, 2020 7 min

Four steps to building engaged engineering teams

Engaged engineering teams

Published Apr 8, 2020 7 min

Building Intercom from home: Software delivery in challenging times

Published Mar 17, 2020 6 min

Cultivating a robust app ecosystem

Cultivating healthy app ecosystem

Published Feb 18, 2020 15 min

The evolution of Ember at Intercom

The evolution of Ember at Intercom

Published Feb 4, 2020 7 min

Building an API for powerful customer data analysis