News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

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Published Mar 25, 2021 3 min

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom HIPAA

Published Mar 23, 2021 6 min

Customizing the customer experience: How Grover boosted the power of their support with custom apps

Grover custom apps blog hero

Published Mar 9, 2021 2 min

Announcing ‘The Ultimate Guide to Conversational Support’

Published Feb 24, 2021 6 min

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom Conversation Topics and Custom Reports

Published Feb 18, 2021 30 min

Lessons learned on leadership with Karen Peacock and Leandra Fishman

Published Feb 10, 2021 10 min

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

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Published Jan 17, 2021 4 min

Employee Spotlight: Serena Fritsch

Employee Spotlight - Serena Fritsch (1)

Published Dec 21, 2020 8 min

2020 on Inside Intercom

2020 on Inside Intercom

Published Dec 9, 2020 45 min

Lessons from the boardroom: Karen Peacock on leadership

Karen Peacock at the Fortune Brainstorm Tech conference