News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Aug 25, 2021 6 min

Built for you: Improved reporting, integrations, mobile experience, and more

Built for you hero image

Published Aug 25, 2021 11 min

Intercom turns 10: Highlights from our first decade

Intercom 10th Anniversary

Published Aug 10, 2021 6 min

Revealing our refreshed brand: How (and why) we’ve updated our look

Published Jul 21, 2021 9 min

Embracing hybrid work in a post-pandemic world

hybrid work at Intercom (1)

Published Jun 17, 2021 30 min

How Intercom is preparing for a return to the office

Published Jun 9, 2021 7 min

How we approach remote employee onboarding at Intercom

Intercom employee onboarding

Published May 20, 2021 35 min

Conversations with friends: 6 highlights from behind the mic

Published May 18, 2021 4 min

Conversational support is business critical – insights from Forrester research

Conversational support is business critical – insights from Forrester research

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Built for you hero image

Published Mar 25, 2021 3 min

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom HIPAA