Product & Design

Our latest thinking on building and designing great products

Published May 11, 2022 5 min

Intercom’s product principles: Build better solutions by keeping it simple

Start with the problem

Published May 5, 2022 14 min

Let’s talk principles: Exploring how we build product at Intercom

Published May 4, 2022 4 min

Built for you: New channels of communication, improved reporting, and much more

Built For You series of product announcements

Published Apr 21, 2022 26 min

Dialing it up: The evolution of phone support

Published Apr 20, 2022 7 min

Intercom’s product principles: Following design fundamentals to leave space for innovation

product principles Following design fundamentals hero

Published Apr 4, 2022 3 min

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Built For You series of product announcements

Published Mar 30, 2022 5 min

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys

Published Mar 17, 2022 37 min

Product evangelist John Cutler on becoming a catalyst for change

Published Mar 9, 2022 6 min

Intercom’s product principles: How we focus on delivering outcomes

Deliver outcomes (1)

Published Mar 7, 2022 5 min

Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

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