Product & Design

Our latest thinking on building and designing great products

Published Feb 22, 2022 7 min

Security at Intercom: How our InfoSec team protects our customers’ data and trust

intercom-for-enterprise

Published Feb 9, 2022 5 min

Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build

Intercom product principles (1)

Published Feb 2, 2022 6 min

Transform the way you share your work: Tricks from Hollywood’s publicity playbook

Sharing your work

Published Jan 20, 2022 35 min

Intercom on Product: Speeding back up when momentum drops

Published Jan 12, 2022 5 min

Moving fast and building smart: The value of quick customer feedback

Capturing customer feedback at speed

Published Jan 3, 2022 7 min

Continue, Stop, Start: Rethinking retrospectives

Continue, stop, start retrospective framework

Published Dec 9, 2021 15 min

The story behind the chirp: Intercom’s notification sound

Published Dec 8, 2021 7 min

Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design

interaction design

Published Nov 17, 2021 8 min

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Built for you hero image

Published Nov 9, 2021 19 min

Growing up without growing old: How to keep the startup spirit as you scale

Intercom at Web Summit (1)