Product & Design

Published Mar 7, 2022 5 min

Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

Published Feb 22, 2022 7 min

Security at Intercom: How our InfoSec team protects our customers’ data and trust

Published Feb 9, 2022 5 min

Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build

Published Feb 2, 2022 6 min

Transform the way you share your work: Tricks from Hollywood’s publicity playbook

Published Jan 20, 2022 35 min

Intercom on Product: Speeding back up when momentum drops

Published Jan 12, 2022 5 min

Moving fast and building smart: The value of quick customer feedback

Published Jan 3, 2022 7 min

Continue, Stop, Start: Rethinking retrospectives

Published Dec 9, 2021 15 min

The story behind the chirp: Intercom’s notification sound

Published Dec 8, 2021 7 min

Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design

Published Nov 17, 2021 8 min

Built for you: Deeper insights, stronger customer engagement, integrations, and more