Product & Design3 April 2017
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service31 March 2017Support tickets alone are not enough – it's time to offer conversational support
Product & Design28 March 2017Are your future customers using another product?
Product & Design24 March 2017A simple improvement to product announcements
Product & Design22 March 2017What voice UI is good for (and what it isn't)
Product & Design21 March 2017Why we sacrificed product capability for availability
Product & Design20 March 2017Design principles: what to do when nobody is using your feature
Product & Design17 March 2017Q&A: Can non-technical product managers be successful?
Customer Service14 March 2017Talking tech with non tech people
Product & Design13 March 2017Shipping code for designers, not just engineers
Customer Service10 March 2017The 5 conversational support metrics that matter
Product & Design8 March 2017An introvert’s guide to collaboration
Product & Design6 March 2017How design thinking can inform data problems
Customer Engagement3 March 20174 strategies to increase user engagement
News & Updates28 February 2017Announcing the Inside Intercom World Tour 2017
Product & Design27 February 2017Using Intercom to design Intercom
Customer Service24 February 2017Why sales and support should be friends, not foes
News & Updates22 February 2017Vanity metrics, the future, and 100,000 thank you's
Product & Design21 February 2017What energizes a product manager?
Engineering20 February 2017An engineer's take on the theory of dominant design