Product & Design13 February 2017
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service10 February 2017How your support team improves your product
Customer Service8 February 2017How to hire a great customer support rep
Product & Design6 February 2017Why voice bots will rule the chatbot landscape
Product & Design3 February 20177 reasons why messaging should mirror real conversations
Customer Service1 February 2017Customer support is an investment, not a cost
Engineering31 January 2017How to run 1 : 1 meetings that work for 2
News & Updates30 January 2017Supporting our Muslim sisters and brothers in tech
Engineering25 January 2017Finding your way from maker to manager
Product & Design24 January 2017How soon is now? Discovering the many jobs of language in design
Product & Design23 January 2017SMS is making everything old new again
Product & Design17 January 2017Product analytics: 4 ways to deliver better insights for higher quality decisions
Customer Service16 January 2017The characteristics of modern customer support
Product & Design13 January 2017To perform at your best, focus on goals not tasks
Product & Design11 January 2017Bot names - what should you name yours?
Customer Engagement9 January 2017Turning amateur users into experts
Customer Engagement6 January 201712 steps to create a great messaging strategy
Customer Engagement4 January 2017Q&A: How to get better at public speaking
Customer Service28 December 2016Does your support team know more about your product than you do?
News & Updates21 December 2016What we shipped: 2016 year in review