The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published 7 min

Continue, Stop, Start: Rethinking retrospectives

Running retrospectives is a common challenge for many teams. We've rethought the widely used "Stop, Start, Continue" model, focusing first on continuing the processes that already make our teams successful. Here's why we use "Continue, Stop, Start" at Intercom.