Product & Design9 August 2016
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates3 August 2016Announcing our third office – Chicago
Product & Design27 July 2016Behind the messenger: the right kind of disruption
Product & Design26 July 2016Design how you design
Product & Design21 July 2016Behind the messenger: making messaging human
News & Updates20 July 2016Announcing the new Intercom Messenger
18 July 2016How people buy your product
Customer Engagement13 July 2016How we redesigned our blog, Inside Intercom
Customer Engagement7 July 20165 messages for every onboarding campaign
Product & Design28 June 2016How we accidentally invented Job Stories
Customer Service21 June 2016Successful teams are built on smart onboarding
Product & Design20 June 2016Price for value, not cost
Product & Design7 June 2016More than mattresses: using Jobs-to-be-Done research for software
Product & Design6 June 2016The first rule of prioritization: No snacking
News & Updates1 June 2016How Smart Campaigns make marketing automation easier
News & Updates31 May 2016Why Facebook and Twitter won't own messaging
Engineering25 May 2016The programming of everyday things
Product & Design18 May 2016Principles of bot design
Product & Design17 May 2016There's no hand off in product design
Customer Engagement9 May 2016Do you really need that meeting?