The Intercom Blog

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?

Liam Geraghty

Published Oct 20, 2021 4 min

Foundations to build on: Intercom’s principles for building product

Published Oct 19, 2021 13 min

Customer engagement: 5 best practices and 6 examples of effective messages

Published Oct 18, 2021 7 min

What metrics are the most important for your product?

Published Oct 13, 2021 6 min

How Intercom’s Data Infrastructure team met growing demand with solid principles

Published Oct 13, 2021 22 min

Intercom’s Jane Honey on perfecting career paths for product management

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers

Published Oct 7, 2021 9 min

Intercom tour: Meet the Sydney office

Published Oct 6, 2021 7 min

Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos

Published Oct 5, 2021 7 min

How do you say no to customers?