The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 10, 2021 4 min

Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service

Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.

Tanner Elvidge

Published Nov 9, 2021 19 min

Growing up without growing old: How to keep the startup spirit as you scale

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Nov 4, 2021 19 min

Meet the team: Intercom’s Brand Studio on evolving our brand

Published Nov 3, 2021 6 min

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Published Nov 2, 2021 7 min

People leave managers, not companies – 4 ways to better support your team

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch

Published Oct 27, 2021 19 min

Leandra Fishman on driving revenue through stronger customer relationships

Published Oct 26, 2021 6 min

Building a sales team in a high-growth environment

Published Oct 25, 2021 1 min