The Intercom Blog

Published Oct 27, 2021 19 min

Leandra Fishman on driving revenue through stronger customer relationships

The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?

Liam Geraghty

Published Oct 26, 2021 6 min

Building a sales team in a high-growth environment

Published Oct 25, 2021 1 min

Meet the Intercom team at Web Summit 2021

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Published Oct 20, 2021 4 min

Foundations to build on: Intercom’s principles for building product

Published Oct 19, 2021 13 min

Customer engagement: 5 best practices and 6 examples of effective messages

Published Oct 18, 2021 7 min

What metrics are the most important for your product?

Published Oct 13, 2021 6 min

How Intercom’s Data Infrastructure team met growing demand with solid principles

Published Oct 13, 2021 22 min

Intercom’s Jane Honey on perfecting career paths for product management

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers