Product & Design12 December 2014
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates11 December 2014The opportunity at Intercom
News & Updates2 December 2014It’s not personal when it’s broken
Product & Design1 December 2014Designing our new blog
Product & Design18 November 2014It’s not the end of apps
Product & Design11 November 20145 product feedback mistakes we all make
News & Updates29 October 2014Know the value of your customers
Product & Design22 October 2014The end of apps as we know them
Product & Design16 October 2014This is not a map
Product & Design13 October 2014How to predict technology flops
Product & Design7 October 2014The thickness of napkins
Product & Design2 October 2014Before you plan your product roadmap
News & Updates30 September 2014Building a platform at Intercom
News & Updates8 September 2014Design principles: in-app messaging
Engineering29 August 20149 tips to attract top engineers
Customer Engagement28 August 2014In praise of beautiful advertising
Product & Design27 August 2014Rarely say yes to feature requests
Customer Service22 August 2014Harnessing user research with Intercom
Product & Design19 August 2014Growth hacking is bullshit
Product & Design15 August 2014The blind product manager