The Intercom Blog

Published Aug 12, 2021 34 min

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

How do you deliver an integrated customer experience? Dialpad's Chief Strategy Officer Dan O'Connell has the answer.

Liam Geraghty

Published Aug 11, 2021 6 min

Shipping fast and safe: Building a culture of low-risk learning

Published Aug 10, 2021 6 min

Revealing our refreshed brand: How (and why) we’ve updated our look

Published Aug 4, 2021 9 min

Nailing your customer support interview at Intercom

Published Aug 3, 2021 4 min

Valuable insights: The principles behind our new research, analytics, and data science team

Published Jul 29, 2021 31 min

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Published Jul 21, 2021 9 min

Embracing hybrid work in a post-pandemic world

Published Jul 19, 2021 11 min

Sparking conversations: How every team can benefit from conversational support

Published Jul 15, 2021 42 min

IBM’s Arin Bhowmick on designing ethical AI