![Shane Murphy-Reuter on how to focus on customers during turbulent times](https://blog.intercomassets.com/blog/wp-content/uploads/2020/04/Shane-SaaStr-Summit-1200x560.jpg.optimal.jpg)
Customer Engagement
10 min read
Everything just changed: How to keep your customers at the center during turbulent times
There are many factors to consider when making business decisions during times of uncertainty – but the most important one is customer impact. Here’s how we’re navigating the changing landscape for our business and our customers.