For many SDRs, the natural next step in their sales career is to move into an Account Executive role. But bridging the gap from SDR to AE isn’t always straightforward.
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 8 min watch
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Sales 2 min watch
Industry expert Sujan Patel joins us to discuss how chatbots can accelerate all stages of the sales cycle and why they’re poised to fuel the next wave of business growth.
News & Updates 1 min watch
With the Intercom app for the Microsoft Outlook calendar, you can schedule sales meetings automatically – reducing friction in your funnel, limiting chances for drop off and accelerating your sales cycle.
News & Updates 1 min watch
Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.
Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Product & Design 28 min watch
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Support 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Growth 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
