News & Updates
1 min watch
Announcing our new, customizable Inbox – now with apps
Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.
Videos
Sales 2 min watch
3 career tips for SDRs who want to become AEs
For many SDRs, the natural next step in their sales career is to move into an Account Executive role. But bridging the gap from SDR to AE isn’t always straightforward.
Engineering 19 min watch
Alignment on great product teams
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 8 min watch
The key to having impact as an engineer? Empathy
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Sales 2 min watch
Every sales team needs chatbots. Here’s why.
Industry expert Sujan Patel joins us to discuss how chatbots can accelerate all stages of the sales cycle and why they’re poised to fuel the next wave of business growth.
News & Updates 1 min watch
Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom
With the Intercom app for the Microsoft Outlook calendar, you can schedule sales meetings automatically – reducing friction in your funnel, limiting chances for drop off and accelerating your sales cycle.
News & Updates 1 min watch
Optimize with Operator: Work smarter with automation and bots
Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.
Engineering 9 min watch
Build boring software
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Product & Design 28 min watch
Avoid the pendulum swing when fixing problems
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Support 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
