If shipping is your heartbeat, you're in the right place
We found that the terminology in our codebase reinforced the biases and systemic racism we set out to take a stand against. So we found a way forward to eliminate their use at Intercom in hopes to create an inclusive environment for all.
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Engineering 6 min read
Building an app ecosystem is a big challenge, but what does the long, hard work of tending that ecosystem look like? Here’s how we keep our Intercom App Store robust and thriving.
Engineering 27 min watch
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Engineering 4 min read
When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-Minute Rule to strike a balance between the two.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Engineering 6 min read
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Engineering 5 min read
Engineering managers have to focus on maximizing the impact of their team – but when does that include writing code?
Engineering 5 min read
At Intercom, one of our core principles is to run less software, which involves using standard technology. By doing so,…
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
