Engineering Articles From Intercom

Intercom’s product principles: Shaping the solution to maximize customer value

Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.

Levent Ali

Group Engineering Manager, Intercom

Engineering 8 min read

Intercom’s product principles: Start with the problem to achieve better solutions

Engineering 6 min read

You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

Engineering 10 min read

Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom

Engineering 6 min read

Intercom’s product principles: Building in small steps to deliver maximum customer value

Intercom Product Principles - Be Technically Conservative 2x

Engineering 7 min read

Intercom’s product principles: How technical conservatism helps us scale faster and better

At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.

Waheed El Miladi

Staff Product Engineer, Intercom

Intercom for Enterprise - Infrastructure & Scale

Engineering 5 min read

How our infrastructure scales alongside our customers

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. That means ensuring reliability by default, and the ability to accommodate massive scale as we grow.

Oran O'Dowd

Senior Director of Engineering, Intercom

Engineering 5 min read

Managing high availability at Intercom

Without rock solid availability, nothing else matters. That’s why we have been continually investing in our people, systems, and processes to maintain Intercom’s high standards of availability.

Oran O'Dowd

Senior Director of Engineering, Intercom

Engineering 5 min read

Is it time to update your engineering processes?

Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.

Kuba Niechciał

Director, Engineering, Intercom

Engineering 8 min read

Engineering at Intercom: Highlights from my first two years

As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.

Ketan Bhatt

Product Engineer