If shipping is your heartbeat, you're in the right place
We believe internet businesses should be able to communicate with everyone, regardless of how their visitors interact with the web. Here’s a behind-the-scenes look at how made our web Messenger accessible.
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Engineering 7 min read
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Engineering 4 min read
Deadlines can feel stressful, constraining and often arbitrary, but when building product, delivery dates help engineering teams stay focused, aligned and driven. That’s because, in the fight against distraction, deadlines are the most effective weapon.
Engineering 15 min read
It’s hard to win a battle you don’t realise you’re in. It’s even harder if you don’t know all of…
Engineering 4 min read
Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed…
