Engineering
5 min read
Managing infrastructure costs as your company grows
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Engineering
If shipping is your heartbeat, you're in the right place
Latest
News & Updates
5 min read
Introducing Intercom’s European data hosting
Engineering
27 min listen
Intercom presents Engineer Chats
Engineering
4 min read
Supercharge your learning with the 15-minute rule
Engineering
6 min read
5 ways engineers can make a positive impact outside the code editor
Engineering 6 min read
Is your engineering team experiencing alert fatigue? Ask these 8 questions
Alert fatigue is a common problem among engineering teams. Ask these eight questions to develop a more sustainable alerting strategy.
Engineering 8 min read
Setting and prioritizing goals as a principal engineer
When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time.
Engineering 6 min read
How your engineering team can get more from incident reviews
There’s plenty of advice out there on writing a good incident report, but very little of it tells you how to facilitate that critical meeting to assess and discuss the report. We revisited our incident review process to make sure we were taking every opportunity to learn.
Engineering 6 min read
Core responsibility: How we scaled our core technologies team
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.
Engineering 8 min read
Building high-performing teams through continuous improvement
Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
Podcasts & Videos
Product & Design
32 minute listen
Intercom on Product: The principles behind how we build
Marketing
27 minute listen
New Relic’s Mark Weitzel on creating open developer communities
Engineering
1 minute watch
The importance of process: How we scale sustainable engineering processes at Intercom
Engineering
19 minute watch
