If shipping is your heartbeat, you're in the right place
At Intercom, we rely on Elasticsearch as a core technology to power key parts of our platform. But how do we make it a seamless experience for our product teams? Here’s how we run our search infrastructure on AWS.
Engineering 13 min read
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Engineering 9 min read
For many engineers, making a move into people management can feel like a fork in the road – but at Intercom, it isn’t an irreversible choice in your career path. Here’s why we think management can actually make you a stronger engineer.
Engineering 9 min read
When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.
Engineering 7 min read
Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
Engineering 9 min read
We found that the terminology in our codebase reinforced the biases and systemic racism we set out to take a stand against. So we found a way forward to eliminate their use at Intercom in hopes to create an inclusive environment for all.
