If shipping is your heartbeat, you're in the right place
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
Engineering 6 min read
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Engineering 5 min read
Engineering managers have to focus on maximizing the impact of their team – but when does that include writing code?
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Engineering 14 min watch
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
