Intercom’s product principles: Shaping the solution to maximize customer value

Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.

Engineering 5 min read

Without rock solid availability, nothing else matters. That’s why we have been continually investing in our people, systems, and processes to maintain Intercom’s high standards of availability.