Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
Engineering 9 min read
We found that the terminology in our codebase reinforced the biases and systemic racism we set out to take a stand against. So we found a way forward to eliminate their use at Intercom in hopes to create an inclusive environment for all.
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Engineering 6 min read
Building an app ecosystem is a big challenge, but what does the long, hard work of tending that ecosystem look like? Here’s how we keep our Intercom App Store robust and thriving.
Engineering 27 min watch
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Engineering 4 min read
When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-Minute Rule to strike a balance between the two.