If shipping is your heartbeat, you're in the right place
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Engineering 14 min watch
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
Engineering 6 min read
Deploying new code quickly and automatically is fundamental to how we build product at Intercom. We’ve been doing it since…
Engineering 15 min read
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here I explain its three pillars.
