If shipping is your heartbeat, you're in the right place
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Engineering 5 min read
Engineering managers have to focus on maximizing the impact of their team – but when does that include writing code?
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Engineering 14 min watch
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
