If shipping is your heartbeat, you're in the right place
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Engineering 9 min read
For many engineers, making a move into people management can feel like a fork in the road – but at Intercom, it isn’t an irreversible choice in your career path. Here’s why we think management can actually make you a stronger engineer.
Engineering 9 min read
When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.
Engineering 7 min read
Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
Engineering 9 min read
We found that the terminology in our codebase reinforced the biases and systemic racism we set out to take a stand against. So we found a way forward to eliminate their use at Intercom in hopes to create an inclusive environment for all.
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
